Advanced Tech Repair Specialist

Best Buy; South Elgin (IL); On-site; USD 24,000 - 32,000; Part time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to work at the South Elgin, IL store. You will diagnose, troubleshoot, and repair customer devices while delivering exceptional service both in-store and over the phone.

This role emphasizes teamwork and accurate documentation of requests and repairs. You will stay current with knowledge and certifications through ongoing training, and your schedule may include holidays, nights, and weekends to meet customer needs and store

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.

Skills

Troubleshooting technology

Repair devices

Consumer electronics

Flexible schedule

Job description

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to work at the South Elgin, IL store. You will diagnose, troubleshoot, and repair customer devices while delivering exceptional service both in-store and over the phone.

This role emphasizes teamwork and accurate documentation of requests and repairs. You will stay current with knowledge and certifications through ongoing training, and your schedule may include holidays, nights, and weekends to meet customer needs and store