In-Store Advanced Tech Repair Technician

Best Buy; Crystal Lake (IL); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy in Crystal Lake, IL is seeking a Geek Squad Advanced Repair Technician (Agent) to diagnose, troubleshoot and repair computers and devices for customers in-store. You’ll listen to needs and collaborate with other Geek Squad Agents to deliver great customer experiences.

The role involves performing diagnostics, making recommendations, documenting repairs, and staying current with certifications through training. A flexible schedule including holidays, nights and weekends is required.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.

Skills

Diagnosing devices

Troubleshooting

Consumer electronics knowledge

Job description

Best Buy in Crystal Lake, IL is seeking a Geek Squad Advanced Repair Technician (Agent) to diagnose, troubleshoot and repair computers and devices for customers in-store. You’ll listen to needs and collaborate with other Geek Squad Agents to deliver great customer experiences.

The role involves performing diagnostics, making recommendations, documenting repairs, and staying current with certifications through training. A flexible schedule including holidays, nights and weekends is required.