In-Store Tech Repair Specialist

BrassRing, LLC; Culver City (CA); On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) at our Culver City store to diagnose, repair and support customers' devices. You will work in-store, listen to needs, and guide solutions following our repair procedures.

This role requires at least 6 months of hands-on experience diagnosing or repairing technology, and a passion for consumer electronics. You must be able to work a flexible schedule including holidays, nights and weekends, plus complete ongoing training.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.

Skills

Troubleshooting

Diagnostics

Customer service

Job description

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) at our Culver City store to diagnose, repair and support customers' devices. You will work in-store, listen to needs, and guide solutions following our repair procedures.

This role requires at least 6 months of hands-on experience diagnosing or repairing technology, and a passion for consumer electronics. You must be able to work a flexible schedule including holidays, nights and weekends, plus complete ongoing training.