In-Store Tech Repair Pro

Best Buy; Bellevue (WA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Retirement resources

Well-being programs

Job summary

Best Buy's Geek Squad Advanced Repair Technician (Agent) role at the Bellevue store focuses on diagnosing, troubleshooting, and repairing customers' devices while delivering outstanding in-store service. You will work with a team to understand customer needs and provide effective repair solutions.

You will perform repairs by following established procedures, stay current with training, and help customers maximize their technology investments in a fast-paced retail environment.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.

Skills

Troubleshooting

Tech repair

Flexible schedule

Tools

Diagnostic tools

Job description

Best Buy's Geek Squad Advanced Repair Technician (Agent) role at the Bellevue store focuses on diagnosing, troubleshooting, and repairing customers' devices while delivering outstanding in-store service. You will work with a team to understand customer needs and provide effective repair solutions.

You will perform repairs by following established procedures, stay current with training, and help customers maximize their technology investments in a fast-paced retail environment.