In-Store Advanced Tech Repair Specialist

Best Buy; Town of Victor (NY); Vor Ort; USD 24.000 - 32.000; Vollzeit

Zusammenfassung

Best Buy in Victor NY is seeking an Advanced Repair Technician (Agent) to diagnose, repair and support customers at the store. You will work with Geek Squad Agents to troubleshoot devices and provide outstanding service in-person and over the phone.

This role emphasizes timely repairs, accurate documentation, ongoing training, and a commitment to customer satisfaction. Eligible benefits and a competitive pay range accompany this position.

Qualifikationen

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Aufgaben

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and escalate with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.

Kenntnisse

Tech diagnostics

Consumer electronics

Flexible schedule

Jobbeschreibung

Best Buy in Victor NY is seeking an Advanced Repair Technician (Agent) to diagnose, repair and support customers at the store. You will work with Geek Squad Agents to troubleshoot devices and provide outstanding service in-person and over the phone.

This role emphasizes timely repairs, accurate documentation, ongoing training, and a commitment to customer satisfaction. Eligible benefits and a competitive pay range accompany this position.