In-Store Tech Repair & Diagnostics Expert

Best Buy; Sioux Falls (SD); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Wellness support

Job summary

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to work at our Sioux Falls store, delivering technology support and repairing devices. You’ll diagnose issues, communicate with customers, and follow Best Buy repair procedures to get devices working again.

You’ll collaborate with fellow agents, maintain documentation, and stay current with training. The role requires at least 6 months of hands-on diagnostic or repair experience and the ability to work a flexible schedule,

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.

Skills

Troubleshooting

Consumer electronics

Flexible schedule

Job description

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to work at our Sioux Falls store, delivering technology support and repairing devices. You’ll diagnose issues, communicate with customers, and follow Best Buy repair procedures to get devices working again.

You’ll collaborate with fellow agents, maintain documentation, and stay current with training. The role requires at least 6 months of hands-on diagnostic or repair experience and the ability to work a flexible schedule,