In-Store Tax Experience Concierge

Intuit; Saginaw (MI); On-site; USD 19,000 - 28,000; Part time

Benefits offered by this job

401(k) Savings Plan with company match

Health benefits – medical, dental and…

Comprehensive paid time off

Employee Stock Purchase Plan

Employee Assistance Programs

Discounts on Intuit products

Seasonal benefit

Job summary

Intuit is seeking a hospitality-focused, in-person Customer Advisor to welcome and assist customers at our retail locations. You will guide customers through their TurboTax decisions, connect them with the right service or expert, and ensure a seamless, personalized experience from arrival to hand-off.

This year-round, non-exempt role emphasizes genuine care, proactive listening, and premium hospitality. Availability includes afternoons, evenings, and weekends, with opportunities for seasonal

Qualifications

• 3+ years in hospitality or high-touch customer-facing roles.
• Proven track record of delivering exceptional customer experiences and resolving customer needs through effective communication and empathy.
• A high school diploma or GED.
• Experience in hospitality, retail service, or guest-relations environment preferred.

Responsibilities

• Warmly greet customers as they enter the store, setting a welcoming, professional tone.
• Listen attentively and ask thoughtful questions to understand each customer's unique situation, concerns, and needs.
• Serve as a knowledgeable guide, helping customers understand their options and feel confident they are being directed to the right service or expert.
• Accompany customers through their entire experience, from arrival to a smooth hand-off, ensuring every touchpoint feels personal, clear, and supportive.
• Reduce friction at every step: answer questions, resolve concerns, and remove obstacles so the customer experience is as effortless as possible.
• Follow up thoughtfully with customers to ensure they received the support they needed and that any outstanding questions are resolved.

Skills

Customer service

Empathy

Communication

Education

High School diploma or GED

Job description

Intuit is seeking a hospitality-focused, in-person Customer Advisor to welcome and assist customers at our retail locations. You will guide customers through their TurboTax decisions, connect them with the right service or expert, and ensure a seamless, personalized experience from arrival to hand-off.

This year-round, non-exempt role emphasizes genuine care, proactive listening, and premium hospitality. Availability includes afternoons, evenings, and weekends, with opportunities for seasonal