In-Store Sleep Expert: Trusted Sleep Advisor

Mattress Firm, Inc.; Selinsgrove (Snyder County); On-site; USD 49,000 - 60,000; Full time

Benefits offered by this job

401(k) with employer matching

Health plans (medical, dental, vision)

Mental health resources

Paid on-demand pay

Employee discounts on mattresses and用品

Job summary

Mattress Firm is seeking a Sleep Expert to elevate the in-store customer experience by acting as a trusted sleep authority and offering best-in-class products. You will use digital tools and support a seamless omnichannel approach to put customers at the center, building strong relationships and delivering product knowledge.

You will drive sales performance and KPIs, maintain relationships post-purchase, monitor competitive offers, and help grow brand awareness.

Qualifications

• Excellent customer service and communication skills.
• Strong product knowledge and ability to explain features to customers.
• Ability to meet sales goals and KPIs.
• Comfort with lifting 50+ pounds.

Responsibilities

• Elevate in-store customer experience as a trusted sleep authority.
• Drive individual sales performance and KPIs while following company selling programs.
• Maintain relationships with customers after purchase and resolve issues.
• Monitor competition and leverage digital tools to support omnichannel experience.

Skills

Customer service

Sales

Product knowledge

Communication

Job description

Mattress Firm is seeking a Sleep Expert to elevate the in-store customer experience by acting as a trusted sleep authority and offering best-in-class products. You will use digital tools and support a seamless omnichannel approach to put customers at the center, building strong relationships and delivering product knowledge.

You will drive sales performance and KPIs, maintain relationships post-purchase, monitor competitive offers, and help grow brand awareness.