Sleep Experience Specialist — In-Store & Omnichannel

Mattress Firm Inc.; United States; Vor Ort; USD 59.000 - 73.000; Vollzeit

Benefits dieser Stelle

Career growth opportunities

401(k) with employer matching

Mental health resources

Medical, dental, prescription, and vis

On-demand pay / uncapped commission

Employee discounts on products

Zusammenfassung

Mattress Firm Inc. seeks a Sleep Expert to elevate the in-store experience and act as a trusted sleep authority. You will support stores within a 30-45 minute radius of your home store, offering best-in-class products and cultivating customer relationships.

You will execute selling programs with digital tools, drive sales KPIs, and foster omnichannel engagement, while maintaining post-purchase relationships and staying aware of the competition.

Qualifikationen

• Customer-facing experience in retail or hospitality settings.
• Strong knowledge of mattresses and sleep products.
• Ability to meet sales KPIs and deliver excellent service.

Aufgaben

• Elevate the in-store experience by being a trusted sleep authority.
• Provide product knowledge and support selling programs using digital tools.
• Develop relationships with customers and drive omnichannel engagement.
• Maintain relationships post-purchase and resolve issues as needed.
• Monitor competition and leverage social media to boost brand awareness.
• Lift, push, or pull 50+ pounds as part of store duties.

Kenntnisse

Customer service

Product knowledge

Sales KPIs

Omnichannel experience

Social media

Physical stamina

Tools

Digital tools

Jobbeschreibung

Mattress Firm Inc. seeks a Sleep Expert to elevate the in-store experience and act as a trusted sleep authority. You will support stores within a 30-45 minute radius of your home store, offering best-in-class products and cultivating customer relationships.

You will execute selling programs with digital tools, drive sales KPIs, and foster omnichannel engagement, while maintaining post-purchase relationships and staying aware of the competition.