In-Store Shopper & Customer Experience Pro

Sprouts Farmers Market, Inc.; Santa Fe (NM); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive pay

15% employee discount for household

Sick time plan

Vacation accrual

Opportunities for career growth

Flexible schedules

Employee Assistance Program (EAP)

401(K) with company match

Company paid life insurance

Contests and appreciation events

Job summary

Sprouts Farmers Market, Inc. is seeking an In-Store Shopping Clerk to fulfill online orders and assist customers in-store. You will use the Instacart Shopper App on a mobile device to pick items, substitute when needed, and communicate any changes to customers.

You will handle transactions at the POS and represent Sprouts in the online delivery space. The role emphasizes friendly customer service, attention to product quality, and teamwork.

Qualifications

• Minimum 21 years old and HS diploma or equivalent.
• Outgoing, friendly demeanor with customer focus.
• Strong communication and ability to work in a team.
• Able to operate front-end equipment: register, calculator, scanner.
• Ability to stand/walk/bend throughout shift.

Responsibilities

• Shop and fulfill customer online orders using Instacart Shopper App on a mobile device.
• Provide excellent customer service focusing on product quality and freshness; substitute out-of-stock items when needed.
• Communicate order changes clearly and effectively to customers.
• Process orders at the in-store POS system.
• Act as online ambassador for delivery questions and Instacart platform benefits.
• Stock shelves and assist with store cleanliness and presentation as needed.

Skills

Customer service

Communication

Teamwork

Instacart app

POS operation

Education

High school diploma

Tools

POS system

Scanner

Calculator

Job description

Sprouts Farmers Market, Inc. is seeking an In-Store Shopping Clerk to fulfill online orders and assist customers in-store. You will use the Instacart Shopper App on a mobile device to pick items, substitute when needed, and communicate any changes to customers.

You will handle transactions at the POS and represent Sprouts in the online delivery space. The role emphasizes friendly customer service, attention to product quality, and teamwork.