In-Store Sales & Service Leader

Boot Barn; West Long Branch (NJ); On-site; USD 36,000 - 48,000; Full time

Job summary

Boot Barn seeks a Key Holder to lead customer-focused service, deepen product knowledge, and support store operations. You will help drive sales while maintaining merchandising standards and floor presentation.

In this role, you will manage POS transactions, uphold time and attendance policies, and partner with leadership to improve metrics and store performance. A solid retail background is beneficial for success.

Qualifications

• Demonstrate selling and service expertise with product knowledge.
• Maintain and exceed store metrics like UPT and ADT.
• Adhere to all store procedures and safety standards.

Responsibilities

• Foster a service and selling culture; exceed overall expectations to build long-standing customer relationships.
• Become an expert in our product categories; understand and communicate product knowledge (including features and benefits) to the customer.
• Maintain and achieve measurable goals, including units per transaction (UPT), average dollar per transaction (ADT), item add-ons and customer information capture rates.
• Be informed and understand current merchandise promotions and advertisements.
• Maintain company-merchandising standards and assist in floor moves, display maintenance, merchandising, sales set up, and store housekeeping.
• Assist with processing merchandise as well as monitoring and replenishing floor stock.
• Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers.
• Actively seek new ways to develop skills and improve metrics by partnering with the store leadership team.
• Complete all opening and closing procedures to company standards and comply with the company's Time and Attendance policy and procedures.
• Adhere to and enforce all local, federal and state laws in addition to Company policies, procedures, and practices.
• Perform any other duties that may be assigned by management.
• Demonstrate high level of quality work, attendance and appearance.

Skills

Customer service

Product knowledge

POS proficiency

Cash handling

Merchandising

Time management

Tools

POS system

Job description

Boot Barn seeks a Key Holder to lead customer-focused service, deepen product knowledge, and support store operations. You will help drive sales while maintaining merchandising standards and floor presentation.

In this role, you will manage POS transactions, uphold time and attendance policies, and partner with leadership to improve metrics and store performance. A solid retail background is beneficial for success.