In-Store Experience & Sales Leader

Boot Barn; Fairfield (CA); On-site; USD 37,000 - 48,000; Full time

Job summary

Boot Barn is seeking a Key Holder to engage customers, support store leadership, and uphold sales and service standards. You will develop product knowledge, assist with merchandising, and process transactions accurately at the POS while promoting a positive in-store experience.

You will partner with the leadership team to drive sales, mentor teammates, and help with opening/closing procedures while adhering to company policies and legal requirements.

Qualifications

• Strong customer service orientation and communication skills.
• Ability to learn product features/benefits and communicate them to customers.
• Track record of meeting or exceeding sales or performance metrics.

Responsibilities

• Foster a service and selling culture; exceed overall expectations to build long-standing customer relationships.
• Become an expert in our product categories; understand and communicate product knowledge (including features and benefits) to the customer.
• Maintain and achieve measurable goals, including units per transaction (UPT), average dollar per transaction (ADT), item add-ons and customer information capture rates.
• Be informed and understand current merchandise promotions and advertisements.
• Maintain company-merchandising standards and assist in floor moves, display maintenance, merchandising, sales set up, and store housekeeping.
• Assist with processing merchandise as well as monitoring and replenishing floor stock.
• Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers.
• Actively seek new ways to develop skills and improve metrics by partnering with the store leadership team.
• Complete all opening and closing procedures to company standards and comply with the company's Time and Attendance policy and procedures.
• Adhere to and enforce all local, federal and state laws in addition to Company policies, procedures, and practices.
• Perform any other duties that may be assigned by management.
• Demonstrate high level of quality work, attendance and appearance.

Skills

Customer service

Leadership

Product knowledge

Merchandising

POS proficiency

Sales skills

Job description

Boot Barn is seeking a Key Holder to engage customers, support store leadership, and uphold sales and service standards. You will develop product knowledge, assist with merchandising, and process transactions accurately at the POS while promoting a positive in-store experience.

You will partner with the leadership team to drive sales, mentor teammates, and help with opening/closing procedures while adhering to company policies and legal requirements.