In-Store Sales & Service Leader

Boot Barn; Glen Burnie (MD); On-site; USD 30,000 - 38,000; Full time

Job summary

Boot Barn is seeking a Key Holder to lead in-store service, product expertise, and daily sales operations. You’ll help drive store performance by promoting customer-first experiences and leveraging knowledge of product categories.

You will assist with merchandising, promotions, and daily cash handling while partnering with leadership to improve metrics and schedule adherence. Join a team that values collaboration and community spirit.

Qualifications

• Foster a service and selling culture to exceed customer expectations.
• Develop expertise in product categories and communicate features/benefits to customers.
• Maintain and achieve measurable goals (UPT, ADT, add-ons) and capture customer information.

Responsibilities

• Foster a service and selling culture; exceed overall expectations to build long-standing customer relationships.
• Become an expert in product categories; understand and communicate product knowledge to the customer.
• Maintain and achieve measurable goals, including UPT and ADT, and information capture rates.
• Be informed of current promotions and advertisements.
• Maintain merchandising standards and assist with floor moves, displays, merchandising, and store housekeeping.
• Assist with processing merchandise and replenishing floor stock.
• Accurately complete sales transactions and manage cash and media at POS.
• Seek ways to develop skills and improve metrics with store leadership.
• Complete opening/closing procedures and comply with attendance policy.
• Adhere to laws and company policies and practices.
• Perform other duties as assigned by management.
• Demonstrate high quality work, attendance and appearance.

Skills

Customer service

Leadership

Product knowledge

POS proficiency

Merchandising

Tools

POS system

Job description

Boot Barn is seeking a Key Holder to lead in-store service, product expertise, and daily sales operations. You’ll help drive store performance by promoting customer-first experiences and leveraging knowledge of product categories.

You will assist with merchandising, promotions, and daily cash handling while partnering with leadership to improve metrics and schedule adherence. Join a team that values collaboration and community spirit.