Customer Experience Lead & Sales Specialist

Boot Barn; Augusta (ME); On-site; USD 20,664 - 27,552; Full time

Job summary

Boot Barn is seeking a Key Holder to deliver outstanding in-store service and lead partners in a busy retail environment. You will become an expert on product categories and drive sales while upholding merchandising standards.

You will partner with store leadership to meet goals, manage floor stock, and ensure accurate POS transactions. This role values reliability, customer focus, and a proactive approach to daily store operations.

Qualifications

• Customer service excellence, with ability to build lasting relationships with customers.
• Strong selling and service skills; product knowledge to communicate features and benefits.

Responsibilities

• Foster a service and selling culture; exceed expectations to build long-standing customer relationships.
• Become an expert in our product categories; communicate product knowledge to customers.
• Maintain and achieve measurable goals (UPT, ADT, add-ons, data capture).
• Be informed about current promotions and advertisements.
• Maintain merchandising standards and assist with floor moves, displays, sales setup, and housekeeping.
• Assist with processing merchandise and monitor floor stock replenishment.
• Accurately complete sales transactions and maintain cash/media accountability at POS.
• Partner with leadership to develop skills and improve metrics.
• Complete opening/closing procedures and comply with Time and Attendance policy.
• Adhere to laws and company policies; perform other duties as assigned.
• Demonstrate high level of quality work, attendance and appearance.

Skills

Customer service

Sales

Leadership

Product knowledge

Merchandising

Tools

POS system

Job description

Boot Barn is seeking a Key Holder to deliver outstanding in-store service and lead partners in a busy retail environment. You will become an expert on product categories and drive sales while upholding merchandising standards.

You will partner with store leadership to meet goals, manage floor stock, and ensure accurate POS transactions. This role values reliability, customer focus, and a proactive approach to daily store operations.