In-Store Sales Leader | Clienteling & Team Development

Brobston Group; Beverly Hills (CA); On-site; USD 90,000 - 150,000; Full time

Job summary

Brobston Group is seeking a Sales Manager to lead the selling experience and drive growth through strong client relationships and high-performing teams. This in-store leadership role develops associates, strengthens clienteling, and supports the achievement of departmental and store goals.

The role emphasizes developing selling and operations teams, leveraging clienteling tools, and maintaining exceptional customer service in a luxury retail environment.

Qualifications

• Experience leading a team, including supervisory experience managing direct reports.
• Proven success managing a selling and operations workforce and achieving business results.
• Proficiency with technology, clienteling tools, social media, and Google Workspace; advanced proficiency preferred.
• Strong communication, attention to detail, team coaching, and decision-making skills.
• Flexible availability for evenings, weekends, and holidays; luxury fashion retail experience and a four-year degree preferred.

Responsibilities

• Recruit, onboard, train, coach, and develop selling team members, setting goals and managing performance.
• Model exceptional customer service and client relationship building, and oversee client development initiatives, appointments, and events.
• Use clienteling tools and business data to identify opportunities, attract new clients, strengthen relationships, and increase sales.
• Manage department execution, scheduling, operational standards, compliance, and customer service escalations.

Skills

Team leadership

Clienteling tools

Social media

Google Workspace

Communication skills

Coaching

Education

Bachelor's degree

Tools

Clienteling software

Google Workspace

Job description

Brobston Group is seeking a Sales Manager to lead the selling experience and drive growth through strong client relationships and high-performing teams. This in-store leadership role develops associates, strengthens clienteling, and supports the achievement of departmental and store goals.

The role emphasizes developing selling and operations teams, leveraging clienteling tools, and maintaining exceptional customer service in a luxury retail environment.