Luxury Retail Sales Lead & Clienteling Coach

Brobston Group; Brentwood (CA); On-site; USD 52,000 - 72,000; Full time

Job summary

Brobston Group is seeking a Sales Supervisor to drive luxury retail sales and support the store team in delivering exceptional customer service. You will lead by example, foster product knowledge, and uphold brand standards to meet business goals.

The role involves building a client base, scheduling appointments, and offering styling and product recommendations, while covering store operations in the absence of management. Strong leadership and client service are essential.

Qualifications

• At least 3 years of experience in a luxury environment or similar retail setting serving high-end clientele.
• Strong computer skills, including MS Office; experience with Teamwork or similar retail systems preferred.
• Ability to lead, motivate, and collaborate with a store team while delivering strong customer service.
• An established clientele following is preferred.

Responsibilities

• Lead by example in customer service, product knowledge, and store standards while motivating the team to achieve sales goals and KPIs.
• Build and develop a client base, schedule appointments, and provide styling and product recommendations.
• Oversee store operations in the absence of management, including opening and closing, floor coverage, inventory, replenishment, and visual merchandising.
• Support recruitment, onboarding, training, coaching, and resolution of customer concerns.

Skills

Customer service

Team leadership

Sales excellence

KPI achievement

Tools

MS Office

Teamwork

Job description

Brobston Group is seeking a Sales Supervisor to drive luxury retail sales and support the store team in delivering exceptional customer service. You will lead by example, foster product knowledge, and uphold brand standards to meet business goals.

The role involves building a client base, scheduling appointments, and offering styling and product recommendations, while covering store operations in the absence of management. Strong leadership and client service are essential.