In-Store Sales Advisor: Parts & Solutions Expert

Trane Technologies plc; Cranston (RI); On-site; USD 44,000 - 89,000; Full time

Benefits offered by this job

401K matching

Education and training opportunities

Tuition assistance and student loan支援

Medical insurance

Paid time off (up to 15 days)

Job summary

Trane Technologies plc in Cranston, RI, seeks a Customer Sales Associate to assist customers at Trane Supply stores, resolve parts or equipment issues, and deliver high-quality parts and solutions promptly. The role requires deep product knowledge, sales focus, and strong problem-solving skills.

The position involves owning order management, ensuring smooth transactions, and driving customer satisfaction. It includes in-person and phone interactions, with potential overtime/weekends as needed.

Qualifications

• H.S. Diploma or GED.
• Inside sales, retail, or related experience.
• Experience in a fast-paced, customer focused environment with a focus on customer service, continuous improvement, and safety.
• Proven experience in building customer relationships and maintaining professional customer service even in challenging situations.

Responsibilities

• Provide support to customers and find the best method to resolve problems to ensure customer satisfaction.
• Partners with customers to grow sales by identifying related products or add on extensions.
• Process customer orders and respond to inquiries, questions or complaints regarding Parts and Supply offerings and offer solutions to ensure customer satisfaction and future sales.
• Keep current on knowledge of Trane Products, offerings, and promotions in order to provide a premier customer experience and drive sales.
• Interact with customers both on the phone and in person.
• Executes quote and order management processes with high level of accuracy to expedite the fulfillment process and ensure customer satisfaction and timely delivery – entering quotes and invoices and follow through on fulfillment.
• Assists with warehouse/inventory management work as needed.

Skills

Inside sales

Customer service

Sales growth

Problem solving

Education

High school diploma or GED

Job description

Trane Technologies plc in Cranston, RI, seeks a Customer Sales Associate to assist customers at Trane Supply stores, resolve parts or equipment issues, and deliver high-quality parts and solutions promptly. The role requires deep product knowledge, sales focus, and strong problem-solving skills.

The position involves owning order management, ensuring smooth transactions, and driving customer satisfaction. It includes in-person and phone interactions, with potential overtime/weekends as needed.