Customer Sales Pro - Parts & Solutions

Trane Technologies plc; San Diego (CA); On-site; USD 44,000 - 89,000; Full time

Benefits offered by this job

Health insurance

401K match

Tuition assistance

Paid time off

Job summary

Trane Technologies plc is seeking a Customer Sales Associate to serve as a trusted advisor for customers at Trane Supply locations. You will resolve parts or equipment issues, deliver high-quality parts, and drive sales through product knowledge and problem-solving.

You will manage orders, respond to inquiries, and maintain strong relationships to support repeat business. The role emphasizes accuracy in quotes and orders, in-person and phone interactions, and the ability to work overtime or

Qualifications

• H.S. Diploma or General Education Degree (GED).
• Inside sales, retail, or related experience.
• Experience in a fast-paced, customer focused environment with a focus on customer service, continuous improvement, and safety.
• Proven experience in building customer relationships and maintaining professional customer service even in challenging situations.

Responsibilities

• Provide support to customers and find the best method to resolve problems to ensure customer satisfaction.
• Partners with customers to grow sales by identifying related products or add on extensions.
• Process customer orders and respond to inquiries, questions or complaints regarding Parts and Supply offerings and offer solutions to ensure customer satisfaction and future sales.
• Keep current on knowledge of Trane Products, offerings, and promotions in order to provide a premier customer experience and drive sales.
• Interact with customers both on the phone and in person.
• Executes quote and order management processes with high level of accuracy to expedite the fulfillment process and ensure customer satisfaction and timely delivery – entering quotes and invoices and follow through on fulfillment.
• Assists with warehouse/inventory management work as needed.
• Flexibility to work overtime/weekends, as required.

Skills

Customer service

Sales experience

Communication skills

Relationship building

Education

HS diploma or GED

Job description

Trane Technologies plc is seeking a Customer Sales Associate to serve as a trusted advisor for customers at Trane Supply locations. You will resolve parts or equipment issues, deliver high-quality parts, and drive sales through product knowledge and problem-solving.

You will manage orders, respond to inquiries, and maintain strong relationships to support repeat business. The role emphasizes accuracy in quotes and orders, in-person and phone interactions, and the ability to work overtime or