In-Store Customer Solutions Sales Associate

Trane Italia; Cranston (RI); Presencial; USD 44.000 - 89.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

401K match

Tuition assistance

Paid time off

Fertility coverage

Adoption assistance

Descripción de la vacante

Trane Technologies in Cranston, RI is seeking a Customer Sales Associate to be a trusted advisor in Trane Supply stores. You will resolve parts or equipment issues, deliver high-quality parts, and drive sales while maintaining exceptional customer service.

Responsibilities include processing orders, managing quotes, and staying current on product promotions. The role requires in-person interactions, strong problem-solving, and the ability to work overtime when needed.

Formación

• Inside sales, retail, or related experience.
• Experience in a fast-paced, customer focused environment with a focus on customer service, continuous improvement, and safety.
• Proven experience in building customer relationships and maintaining professional customer service even in challenging situations.

Responsabilidades

• Provide support to customers and find the best method to resolve problems to ensure customer satisfaction.
• Partners with customers to grow sales by identifying related products or add on extensions.
• Process customer orders and respond to inquiries, questions or complaints regarding Parts and Supply offerings and offer solutions to ensure customer satisfaction and future sales.
• Keep current on knowledge of Trane Products, offerings, and promotions in order to provide a premier customer experience and drive sales.
• Interact with customers both on the phone and in person.
• Executes quote and order management processes with high level of accuracy to expedite the fulfillment process and ensure customer satisfaction and timely delivery - entering quotes and invoices and follow through on fulfillment.
• Assists with warehouse/inventory management work as needed.
• Flexibility to work overtime/weekends, as required.

Conocimientos

Inside sales

Customer service

Retail experience

Sales orientation

Educación

High School Diploma or GED

Descripción del empleo

Trane Technologies in Cranston, RI is seeking a Customer Sales Associate to be a trusted advisor in Trane Supply stores. You will resolve parts or equipment issues, deliver high-quality parts, and drive sales while maintaining exceptional customer service.

Responsibilities include processing orders, managing quotes, and staying current on product promotions. The role requires in-person interactions, strong problem-solving, and the ability to work overtime when needed.