In-Store Repair Technician

Apple Inc.; Emeryville (CA); Presencial; USD 44.000 - 56.000; Jornada completa

Descripción de la vacante

Apple Inc. in Emeryville is seeking an Technician Expert to troubleshoot, diagnose and repair iPhone and other Apple products. You will educate customers on repair options and Apple services while delivering an engaging, knowledge-based experience in a fast-paced retail setting.

You will stay up to date with Apple products and repair processes, support customers with care and empathy, and collaborate with team leaders to identify recurring issues and improve service quality.

Formación

• Experience in retail or sales environments.
• Ability to diagnose hardware and software issues for customers.
• Strong attention to detail and manual dexterity for hardware repairs.

Responsabilidades

• Troubleshoot, diagnose, repair and resolve service concerns for Apple hardware and software.
• Educate customers on repair options and Apple products and services.
• Provide excellent service by understanding customer needs and offering relevant solutions.
• Support team knowledge sharing and contribute to a positive store environment.

Conocimientos

Retail experience

Troubleshooting hardware

Customer education

Communication skills

Descripción del empleo

Apple Inc. in Emeryville is seeking an Technician Expert to troubleshoot, diagnose and repair iPhone and other Apple products. You will educate customers on repair options and Apple services while delivering an engaging, knowledge-based experience in a fast-paced retail setting.

You will stay up to date with Apple products and repair processes, support customers with care and empathy, and collaborate with team leaders to identify recurring issues and improve service quality.