In-Store Paint & Customer Service Expert

Sherwin-Williams Co.; Manassas (VA); On-site; USD 19,000 - 28,000; Full time

Job summary

Sherwin-Williams Co. in Manassas, VA is seeking a Customer Service Specialist for Store #5151 to assist customers, determine needs, and recommend Sherwin-Williams products. Role involves in-store and phone support, product mixing, and delivering excellent service to drive sales.

The position emphasizes customer satisfaction, product knowledge, and efficient handling of transactions while maintaining store standards and assisting with deliveries as needed.

Qualifications

• Must be at least 18 years old
• Must be legally authorized to work in the United States without sponsorship
• Must have a valid, unrestricted Driver’s License
• Ability to retrieve material from shelves and lift/carry up to 50 lbs regularly and 70 lbs occasionally
• Willing to work evenings and weekends
• Internal Sherwin-Williams: Meets expectations rating (3) on last performance appraisal
• Internal Sherwin-Williams: completed HR Cloud eLearning courses for current position

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting products/services
• Build trust with wholesale and retail customers
• Process sales transactions accurately and consistently
• Follow and achieve sales goals on a monthly/quarterly/yearly basis
• Maintain accurate work orders and formulas
• Pull products from floor/warehouse
• Tint and mix products to customer specifications
• Stock shelves and set up displays
• Load/unload delivery trucks and assist in deliveries
• Maintain in-stock and presentable areas
• Stay knowledgeable on products and available options
• Comply with inventory control procedures
• Suggest ways to improve sales

Skills

Customer service

Sales

Bilingual

Ability to lift 50-70 lbs

Evenings and weekends availability

Criminal history review compliance

Education

High School diploma or GED

Job description

Sherwin-Williams Co. in Manassas, VA is seeking a Customer Service Specialist for Store #5151 to assist customers, determine needs, and recommend Sherwin-Williams products. Role involves in-store and phone support, product mixing, and delivering excellent service to drive sales.

The position emphasizes customer satisfaction, product knowledge, and efficient handling of transactions while maintaining store standards and assisting with deliveries as needed.