In-Store Paint & Customer Service Specialist

The Sherwin-Williams Company; Herndon (VA); On-site; USD 30,000 - 42,000; Full time

Job summary

The Sherwin-Williams Company is seeking a Customer Service Specialist for Store #5136 in Herndon, VA. You will assist customers in person and by phone, determine needs, and recommend products to satisfy those needs while maintaining high standards of service and store presentation.

Responsibilities include processing sales, stocking and tinting products, assisting with deliveries, and ensuring inventory accuracy. Evening and weekend shifts may be required.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
• Must have a valid, unrestricted Driver's License.
• Must be able to retrieve material from shelves, lift up to 50 lbs regularly and up to 70 lbs occasionally.
• Must be willing to work all scheduled hours, including evenings and weekends.
• Internal Sherwin-Williams employee must have a 'meets expectations' rating.
• Internal Sherwin-Williams employee must have completed HR Cloud eLearning courses.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain in-stock and presentable condition assigned areas; stock shelves and set up displays.

Skills

Customer service

Sales

Communication

Cash handling

Inventory awareness

Education

High School diploma or GED

Job description

The Sherwin-Williams Company is seeking a Customer Service Specialist for Store #5136 in Herndon, VA. You will assist customers in person and by phone, determine needs, and recommend products to satisfy those needs while maintaining high standards of service and store presentation.

Responsibilities include processing sales, stocking and tinting products, assisting with deliveries, and ensuring inventory accuracy. Evening and weekend shifts may be required.