Paint & Coatings Customer Advocate — In-Store Specialist

Sherwin-Williams Co.; Williamsburg (VA); On-site; USD 21,000 - 26,000; Full time

Job summary

Sherwin-Williams is seeking a Customer Service Specialist to support our Williamsburg store operations and serve wholesale and retail customers. You will determine customer needs, explain Sherwin-Williams products, and recommend solutions while maintaining high product quality and visual standards.

The role emphasizes customer satisfaction and achieving store sales goals. The position will involve face-to-face and phone interactions, handling transactions, and assisting with deliveries as needed

Qualifications

• Must be at least 18 years of age.
• Must be legally authorized to work in the United States without sponsorship.
• Must have a valid, unrestricted Driver’s License.
• Must be able to lift up to 50 lbs frequently and up to 70 lbs on occasion.
• Must be willing to work evenings and weekends.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Sales

Cash handling

Multilingual (Spanish)

Education

High School diploma or GED

Tools

Tinting and mixing equipment

Job description

Sherwin-Williams is seeking a Customer Service Specialist to support our Williamsburg store operations and serve wholesale and retail customers. You will determine customer needs, explain Sherwin-Williams products, and recommend solutions while maintaining high product quality and visual standards.

The role emphasizes customer satisfaction and achieving store sales goals. The position will involve face-to-face and phone interactions, handling transactions, and assisting with deliveries as needed