In-Store Mobile Tech & Service Specialist

T-Mobile USA; Phoenix (AZ); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Annual Stock Grant

Employee Stock Purchase Plan

401(k)

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by assisting customers with technology and service needs in a fast-paced environment. You will build customer relationships, demonstrate products, and complete training to deliver personalized solutions.

Hourly pay starts at $18 with $5 training pay; after 90 days you may advance with incentives and eligible stock grants. Benefits include health, 401(k) and time off for full-time staff.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience preferred in a retail environment.

Responsibilities

• Develop proficiency in delivering personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage and service benefits during interactions.
• Complete required training to gain product, service, systems, and process knowledge for effective support.
• Engage customers by exploring needs and providing hands-on demonstrations of technology and accessories.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Education

High School Diploma/GED (Required)

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to support retail operations by assisting customers with technology and service needs in a fast-paced environment. You will build customer relationships, demonstrate products, and complete training to deliver personalized solutions.

Hourly pay starts at $18 with $5 training pay; after 90 days you may advance with incentives and eligible stock grants. Benefits include health, 401(k) and time off for full-time staff.