In-Store Mobile Tech Advocate

T-Mobile; Birmingham (AL); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

12 paid holidays

Job summary

T-Mobile is hiring for a role in retail operations focused on helping customers with technology and service needs in a fast-paced environment. You’ll build product knowledge, demonstrate solutions, and guide customers throughout their shopping journey to improve satisfaction.

Success is measured by customer satisfaction and effective use of digital resources. The role emphasizes teamwork and growing product knowledge, with opportunities for training and development within a dynamic retail

Qualifications

• Must be at least 18 years old.
• Legally authorized to work in the United States.
• 6 months of customer service and/or sales experience in a retail environment is preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED (Required)

Job description

T-Mobile is hiring for a role in retail operations focused on helping customers with technology and service needs in a fast-paced environment. You’ll build product knowledge, demonstrate solutions, and guide customers throughout their shopping journey to improve satisfaction.

Success is measured by customer satisfaction and effective use of digital resources. The role emphasizes teamwork and growing product knowledge, with opportunities for training and development within a dynamic retail