In-Store Mobile Tech Expert

T-MOBILE USA, Inc.; New York (NY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Medical, dental & vision insurance

Employee discounts

Job summary

T-Mobile USA, Inc. is seeking in-store associates to assist customers with technology and service needs in a fast-paced retail environment.

You will build product knowledge, demonstrate features, and guide shoppers through their journey, while developing skills in customer interaction and the use of digital tools to support sales and service goals. The role emphasizes teamwork, cross-channel collaboration, and delivering an exceptional shopping experience, with training opportunities and clear

Qualifications

• High School Diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking in-store associates to assist customers with technology and service needs in a fast-paced retail environment.

You will build product knowledge, demonstrate features, and guide shoppers through their journey, while developing skills in customer interaction and the use of digital tools to support sales and service goals. The role emphasizes teamwork, cross-channel collaboration, and delivering an exceptional shopping experience, with training opportunities and clear