In-Store Merchandising & Customer Service Pro

michaels; Troy (MI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision coverage

Employee discounts

Tuition assistance

Telemedicine services

Job summary

Michaels is seeking team members for Store - DET-OAKLAND PLAZA, MI focused on friendly customer service and efficient checkout operations. You will assist customers, handle cash, and promote the Rewards program while contributing to a well-stocked, visually appealing store.

Responsibilities include truck unloading, stocking, and merchandising, plus participation in BOPIS/SFS processes and safety programs. The role requires standing for long periods and flexibility for nights/weekends.

Qualifications

• Retail and/or customer service experience preferred.
• Michaels requires all team members in this role to be at least sixteen (16) years or older.

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production
• Other duties as assigned

Skills

Customer service

Cash handling

Sales

Communication

Tools

POS system

Job description

Michaels is seeking team members for Store - DET-OAKLAND PLAZA, MI focused on friendly customer service and efficient checkout operations. You will assist customers, handle cash, and promote the Rewards program while contributing to a well-stocked, visually appealing store.

Responsibilities include truck unloading, stocking, and merchandising, plus participation in BOPIS/SFS processes and safety programs. The role requires standing for long periods and flexibility for nights/weekends.