Retail Customer Experience Specialist

Michaels Stores; Novi (MI); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision coverage

Employee discounts

Job summary

Michaels is hiring at the DET-NOVI, MI store. Join a team that delivers friendly customer service, helps shoppers find products, and ensures a fast checkout experience. You may handle truck unloading, stocking, and maintaining in-stock shelves while supporting omni-channel processes like BOPIS and SFS.

The role emphasizes customer engagement, adherence to SOPs, and a positive example for teammates in a climate-controlled retail setting.

Qualifications

• Retail and/or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and provide solutions.
• Provide fast and friendly checkout experience; execute cash handling to standards.
• Engage customers on Rewards program and Private Label Credit Cards and enroll them.
• Assist with Omni-channel processes (BOPIS and SFS).
• Participate in truck unload, stocking, and planogram processes.
• Maintain store recovery and in-stock presentation.

Skills

Customer service

Cash handling

Communication

Teamwork

Job description

Michaels is hiring at the DET-NOVI, MI store. Join a team that delivers friendly customer service, helps shoppers find products, and ensures a fast checkout experience. You may handle truck unloading, stocking, and maintaining in-stock shelves while supporting omni-channel processes like BOPIS and SFS.

The role emphasizes customer engagement, adherence to SOPs, and a positive example for teammates in a climate-controlled retail setting.