In-Store Loan Support & Customer Care

LoanMax Title Loans; Gladstone (MO); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Competitive pay

6 paid holidays

Paid vacation

On-the-job training

Career growth

Medical benefits

Dental benefits

Vision benefits

Benefits after 91 days

Job summary

LoanMax Title Loans is seeking a Customer Service Representative to assist potential borrowers and current customers in-store and by phone. You will explain loan products, evaluate vehicles, manage loans and payments, and maintain customer communication.

The role emphasizes compliance with policies and laws, while delivering honest, respectful service. This is a full-time, in-store position with growth opportunities.

Qualifications

• High school diploma or equivalent required.
• Previous customer service experience preferred but not required.
• Computer and data entry experience preferred but not required.

Responsibilities

• Provide exceptional customer service in person and by phone
• Explain loan products, terms, and payment options clearly and professionally
• Evaluate vehicles and process loan applications
• Manage customer accounts and payment processing
• Perform data entry and maintain accurate records
• Make courtesy reminder calls as needed
• Maintain compliance with company policies and applicable laws

Skills

Customer service

Communication skills

Data entry

Multi-tasking

Education

High school diploma or equivalent

Tools

CRM software

Data entry systems

Job description

LoanMax Title Loans is seeking a Customer Service Representative to assist potential borrowers and current customers in-store and by phone. You will explain loan products, evaluate vehicles, manage loans and payments, and maintain customer communication.

The role emphasizes compliance with policies and laws, while delivering honest, respectful service. This is a full-time, in-store position with growth opportunities.