In-Store Loan & Customer Care Associate

Community Choice Financial Family of Brands; Sunnyvale (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

New hire training

Learning management system access

Career advancement opportunities

Educational reimbursement

Medical insurance options

401(k) with company match

Life and AD&D insurance

Paid time off

Job summary

Community Choice Financial Family of Brands is seeking a Customer Service Representative in Texas to provide exceptional service throughout the loan or pawn process, educate customers, and make recommendations based on financial needs.

You will assist with payments, appointments, and customer data entry while representing the brand in a professional manner. The position requires in-person attendance, a valid driver’s license, and adherence to all policies. Training and benefits are provided.

Qualifications

• High school diploma or equivalent
• Excellent verbal and written communication skills
• Professional demeanor with customers and peers
• Meticulous attention to detail and ability to accurately enter data
• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated)
• Proficiency in using phone, Point of Sale, Microsoft Office, and other computer systems
• Must be at least 18 years of age
• Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.
• Ability to meet the physical demands for this position, which frequently include: standing up to 90% of the time, moving up to 25 pounds, and keyboard operation.

Responsibilities

• Provide an exceptional customer experience throughout the full cycle of the loan or pawn process by educating consumers and making recommendations based on their financial needs.
• Assist in customer account management by accepting payments, monitoring, and managing customer appointments.
• Leverage partnerships and referrals to meet performance standards and participate in in-store/community events.
• Develop customer relationships to build new business and maintain store profitability.
• Conduct vehicle appraisals accurately using the assessment tool.
• Enter and maintain customer information in the POS system with accuracy and integrity.
• Uphold compliance with company policies and local, state, and federal laws.
• Maintain office security protocols and manage vault, cash drawer, and deposits.
• Work in a rapidly changing environment and handle multiple tasks to meet performance standards.
• Communicate effectively with customers and team members at all levels.
• Maintain a full-time in-person schedule (40 hours/week) including limited Saturdays; hours may vary by brand.

Skills

Communication

Customer service

Attention to detail

Data entry

Time management

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

CRM software

Job description

Community Choice Financial Family of Brands is seeking a Customer Service Representative in Texas to provide exceptional service throughout the loan or pawn process, educate customers, and make recommendations based on financial needs.

You will assist with payments, appointments, and customer data entry while representing the brand in a professional manner. The position requires in-person attendance, a valid driver’s license, and adherence to all policies. Training and benefits are provided.