In-Store Customer Service Pro — Full-Time Growth

Community Choice Financial Family of Brands; Jacinto City (TX); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Training program

Learning management system

Career advancement

Educational reimbursement

Medical insurance

401(k) and employer match

Life insurance

Voluntary benefits (dental, vision, AD

Job summary

Community Choice Financial Family of Brands is seeking a Customer Service Representative to join our in-store team in Texas. You will deliver exceptional service, educate customers about loan and pawn options, and help manage accounts while upholding company policies.

The role offers full-time hours, benefits, training, and opportunities for growth as you build relationships with customers and community partners.

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and written communication skills.
• Professional demeanor with customers and peers.
• Meticulous attention to detail and accurate data entry.
• Valid driver's license and insurance, with a personal vehicle for work-related use.

Responsibilities

• Provide an exceptional customer experience throughout the full cycle of the loan or pawn process by educating consumers and making recommendations based on their financial needs.
• Assist in customer account management by accepting payments, monitoring, and managing customer appointments.
• Meet performance standards by leveraging partnerships, obtaining referrals, and hosting in-store/community events.
• Develop customer relationships to build new business, maintain store profitability, and strengthen brand loyalty.
• Conduct vehicle appraisals using the assessment tool.
• Enter and maintain customer information in the Point-of-Sale system with accuracy.
• Uphold compliance with Company policies and applicable laws.
• Maintain office security, openings/closings, vault, cash drawer, and deposits.
• Communicate effectively with customers and Team Members at all levels.
• Maintain a full-time in-person schedule (40 hours/week), including limited Saturdays.

Skills

Verbal communication

Written communication

Customer focus

Multitasking

Professional demeanor

Education

High school diploma or equivalent

Tools

Microsoft Office

POS system

Job description

Community Choice Financial Family of Brands is seeking a Customer Service Representative to join our in-store team in Texas. You will deliver exceptional service, educate customers about loan and pawn options, and help manage accounts while upholding company policies.

The role offers full-time hours, benefits, training, and opportunities for growth as you build relationships with customers and community partners.