Customer Service Specialist - In-Store & Cash Handling

TMX Finance Family of Companies; Sumter (SC); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

New hire training

Learning management system

Educational reimbursement

Medical insurance options

401(k) match

Life insurance

Disability insurance

Paid time off

Jeans and sneakers dress code

Job summary

Community Choice Financial Family of Brands is seeking a Customer Service Representative to join our store operations team. You will educate customers about loan and pawn options, build relationships, and contribute to community engagement.

The role requires in-person work, strong communication, data entry accuracy, and the ability to meet company performance standards. Benefits include formal training, health coverage options, and retirement plans.

Qualifications

• Excellent verbal and written communication skills.
• Professional demeanor with customers and peers.
• Meticulous attention to detail and ability to accurately enter data.
• Must be at least 18 years of age.
• Proficiency in using phone, Point of Sale, Microsoft Office, and other computer systems.

Responsibilities

• Provide an exceptional customer experience throughout the full cycle of loan or pawn process.
• Assist in customer account management by accepting payments, monitoring, and managing appointments.
• Meet performance standards by leveraging partnership opportunities and obtaining referrals.
• Develop customer relationships to build new business and brand loyalty.
• Enter and maintain customer information in the POS system with accuracy.
• Uphold compliance with company policies and applicable laws.
• Maintain opening/closing procedures, including vault and deposits.
• Communicate effectively with customers and team members at all levels.
• Commit to a full-time in-person schedule with regular weekend hours.

Skills

Verbal and written communication

Customer service

Attention to detail

Data entry

Physical stamina

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

Community Choice Financial Family of Brands is seeking a Customer Service Representative to join our store operations team. You will educate customers about loan and pawn options, build relationships, and contribute to community engagement.

The role requires in-person work, strong communication, data entry accuracy, and the ability to meet company performance standards. Benefits include formal training, health coverage options, and retirement plans.