In-Store Financial Services Associate

TMX Finance Family of Companies; Odessa (TX); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

New hire training program

Robust LMS for professional growth

Educational reimbursement

Medical insurance options with telemed

401(k) with company match

Life and AD&D insurance

Paid Time Off (12 days/yr)

Job summary

Community Choice Financial Family of Brands is seeking a Customer Service Representative in Odessa, TX to deliver exceptional customer experiences through loan/pawn processes, payments handling, and community-engaged activities.

You will manage appointments, educate customers on financial options, and uphold store profitability and brand loyalty while adhering to policies and security protocols. A 40-hour weekly schedule, including some Saturdays, is expected.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Professional demeanor with customers and peers.
• Meticulous attention to detail and ability to accurately enter data.
• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
• Proficiency in using phone, Point of Sale, Microsoft Office, and other computer systems.
• Must be at least 18 years of age.
• Background check required in accordance with applicable law.
• Ability to meet physical demands (standing, lifting up to 25 lbs, keyboard use).

Responsibilities

• Provide an exceptional customer experience throughout the full cycle of loan or pawn process by educating consumers and making recommendations based on their financial needs.
• Assist in customer account management by accepting payments, monitoring, and managing customer appointments.
• Meet company performance standards by leveraging partnerships, obtaining referrals, and participating in in-store/community events.
• Develop customer relationships to build new business, maintain store profitability, and strengthen brand loyalty.
• Conduct vehicle appraisals accurately using the assessment tool.
• Enter and maintain customer information in the POS system with accuracy and integrity.
• Uphold compliance with company policies and legal requirements.
• Maintain security procedures, including vault, cash drawer, and deposits.
• Communicate effectively with customers and team members at all levels.
• Maintain a full-time in-person schedule, including limited Saturday hours (minimum 40 hours/week).

Skills

Verbal communication

Written communication

Customer service

Attention to detail

Data entry

Microsoft Office

POS systems

Phone etiquette

Team player

Education

High school diploma or equivalent

Tools

Point of Sale (POS)

Microsoft Office

Job description

Community Choice Financial Family of Brands is seeking a Customer Service Representative in Odessa, TX to deliver exceptional customer experiences through loan/pawn processes, payments handling, and community-engaged activities.

You will manage appointments, educate customers on financial options, and uphold store profitability and brand loyalty while adhering to policies and security protocols. A 40-hour weekly schedule, including some Saturdays, is expected.