In-Store Lead Generator — HVAC & Home Services

John C Cassidy Air Conditioning; Okeechobee (FL); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive hourly pay

Performance-based incentive

Medical, dental, and vision insurance

401(k)

Paid time off

Paid training

Job summary

John C Cassidy Air Conditioning is seeking outgoing and motivated Home Depot Lead Generators to represent our company inside local Home Depot stores. This is a customer-facing, in-store role focused on starting conversations with customers and generating qualified leads for our home comfort services.

Leads are entered per program procedures, and the role requires friendly communication, the ability to build rapport, and a flexible schedule including evenings and weekends.

Qualifications

• Bi-Lingual preferred (Spanish or Creole)
• Experience in retail or customer-facing roles preferred
• Comfortable approaching customers
• Friendly, energetic, and professional communication
• Ability to quickly build rapport with different types of customers
• Goal-oriented with measurable results
• Reliable with strong attendance
• Ability to work independently while remaining part of a larger regional team
• Comfortable using a tablet, smartphone, or other technology to enter customer information
• HVAC experience not required; training will be provided
• Must be available to work a flexible retail schedule, including evenings and weekends

Responsibilities

• Represent John C. Cassidy Air Conditioning & Plumbing professionally inside an assigned Home Depot location
• Proactively engage Home Depot customers in friendly, natural conversations
• Identify homeowners who may have a need for air conditioning, heating, indoor air quality, or other applicable home services
• Educate customers on available services and help them understand the next steps for receiving additional information or scheduling an appointment
• Generate and accurately enter qualified customer leads according to program procedures
• Meet established expectations for customer engagement, lead generation, and lead quality
• Maintain an active presence within designated areas of the store throughout scheduled shifts
• Build positive working relationships with Home Depot associates and store leadership
• Maintain knowledge of current Cassidy services, promotions, and program offerings
• Participate in training, coaching, and regular performance discussions with the Home Depot Program Manager
• Follow all Cassidy and Home Depot policies, procedures, dress standards, and customer-service expectations
• Communicate customer feedback, frequently asked questions, and opportunities to improve the program to management

Skills

Bi-Lingual

Retail experience

Customer service

Approach customers

Rapport building

Goal oriented

Reliability

Independent worker

Tech-savvy

Physical stamina

Evenings weekends

Job description

John C Cassidy Air Conditioning is seeking outgoing and motivated Home Depot Lead Generators to represent our company inside local Home Depot stores. This is a customer-facing, in-store role focused on starting conversations with customers and generating qualified leads for our home comfort services.

Leads are entered per program procedures, and the role requires friendly communication, the ability to build rapport, and a flexible schedule including evenings and weekends.