In-Store Lead Generator: Shopper Connector

Cassidy AC; Okeechobee (FL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive hourly pay

Performance-based incentive

Medical, dental, and vision insurance

401(k)

Paid time off

Paid training

Job summary

John C. Cassidy Air Conditioning & Plumbing seeks outgoing Lead Generators to represent our company inside local Home Depot stores. This customer-facing, in-store role focuses on starting conversations with shoppers, identifying needs, and generating qualified leads for our home comfort services.

Training will be provided; HVAC experience is not required. Flexible retail schedule including evenings and weekends is expected as part of the program across assigned Home Depot locations.

Qualifications

• Bi-Lingual (Spanish or Creole) preferred.
• Experience in retail, customer service, sales, hospitality, promotions, lead generation, or another customer-facing role preferred.
• Comfortable proactively approaching and speaking with customers.
• Friendly, energetic, and professional communication style.
• Ability to quickly build rapport with different types of customers.
• Goal-oriented and motivated by achieving measurable results.
• Dependable with strong attendance and punctuality.
• Ability to work independently while remaining part of a larger regional team.
• Comfortable using a tablet, smartphone, or other technology to enter customer information.
• HVAC or home-services experience is not required; training will be provided.
• Ability to stand and walk for extended periods during scheduled shifts.
• Must be available to work a flexible retail schedule, including evenings and weekends.

Responsibilities

• Represent John C. Cassidy Air Conditioning & Plumbing professionally inside an assigned Home Depot location.
• Proactively engage Home Depot customers in friendly, natural conversations.
• Identify homeowners who may have a need for air conditioning, heating, indoor air quality, or other applicable home services.
• Educate customers on available services and help them understand the next steps for receiving additional information or scheduling an appointment.
• Generate and accurately enter qualified customer leads according to program procedures.
• Meet established expectations for customer engagement, lead generation, and lead quality.
• Maintain an active presence within designated areas of the store throughout scheduled shifts.
• Build positive working relationships with Home Depot associates and store leadership.
• Maintain knowledge of current Cassidy services, promotions, and program offerings.
• Participate in training, coaching, and regular performance discussions with the Home Depot Program Manager.
• Follow all Cassidy and Home Depot policies, procedures, dress standards, and customer-service expectations.
• Communicate customer feedback, frequently asked questions, and opportunities to improve the program to management.

Job description

John C. Cassidy Air Conditioning & Plumbing seeks outgoing Lead Generators to represent our company inside local Home Depot stores. This customer-facing, in-store role focuses on starting conversations with shoppers, identifying needs, and generating qualified leads for our home comfort services.

Training will be provided; HVAC experience is not required. Flexible retail schedule including evenings and weekends is expected as part of the program across assigned Home Depot locations.