In-Store Lead Generator — Build Customer Connections

Cassidy AC; Florida; On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive hourly pay

Incentive opportunities

Medical, dental, and vision insurance

401(k)

Paid time off

Paid training

Job summary

John C. Cassidy Air Conditioning & Plumbing is seeking outgoing Home Depot Lead Generators to represent our company inside local Home Depot stores.

This is a customer-facing, in-store position focused on starting conversations with Home Depot customers and generating qualified leads for our home comfort services. Lead Generators engage shoppers, identify potential HVAC needs, explain Cassidy’s solutions, and connect interested customers with our team for the next step.

Qualifications

• Bi-lingual preferred (Spanish or Creole).
• Previous experience in retail, customer service, sales, hospitality, promotions, or lead generation is preferred.
• Comfortable approaching and speaking with customers.
• Friendly, energetic, and professional communication.
• Ability to build rapport quickly with diverse customers.
• Goal-oriented and motivated by measurable results.
• Reliable with strong attendance and punctuality.
• Able to stand and walk for extended periods.
• Available to work flexible retail schedule, including evenings and weekends.

Responsibilities

• Represent John C. Cassidy Air Conditioning & Plumbing professionally inside an assigned Home Depot location.
• Proactively engage Home Depot customers in friendly, natural conversations.
• Identify homeowners who may have a need for air conditioning, heating, indoor air quality, or other applicable home services.
• Educate customers on available services and help them understand the next steps for receiving additional information or scheduling an appointment.
• Generate and accurately enter qualified customer leads according to program procedures.
• Meet established expectations for customer engagement, lead generation, and lead quality.
• Maintain an active presence within designated areas of the store throughout scheduled shifts.
• Build positive working relationships with Home Depot associates and store leadership.
• Maintain knowledge of current Cassidy services, promotions, and program offerings.
• Participate in training, coaching, and regular performance discussions with the Home Depot Program Manager.
• Follow all Cassidy and Home Depot policies, procedures, dress standards, and customer-service expectations.
• Communicate customer feedback, frequently asked questions, and opportunities to improve the program to management.

Skills

Bilingual (Spanish or Creole)

Job description

John C. Cassidy Air Conditioning & Plumbing is seeking outgoing Home Depot Lead Generators to represent our company inside local Home Depot stores.

This is a customer-facing, in-store position focused on starting conversations with Home Depot customers and generating qualified leads for our home comfort services. Lead Generators engage shoppers, identify potential HVAC needs, explain Cassidy’s solutions, and connect interested customers with our team for the next step.