In-Store Lead Generator for Home Services

John C Cassidy Air Conditioning; Port Saint Lucie (FL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Incentives

Health insurance

401(k)

Paid time off

Paid training

Advancement opportunities

Coaching

Career growth

Job summary

John C. Cassidy Air Conditioning & Plumbing is seeking outgoing Home Depot Lead Generators to represent our company inside local Home Depot stores. This is a customer-facing, in-store role focused on starting conversations and generating qualified leads for our home comfort services.

You will engage shoppers, identify potential HVAC needs, explain Cassidy's services, and connect interested customers with our team for next steps. Training is provided; HVAC experience is not required.

Qualifications

• Bi-lingual preferred (Spanish or Creole).
• Experience in retail or customer-facing roles preferred.
• Comfortable approaching customers.
• Friendly, energetic, professional communication.
• Ability to build rapport with diverse customers.
• Willing to work evenings and weekends.
• HVAC or home-services experience not required; training provided.
• Stand/walk for extended periods.

Responsibilities

• Represent John C. Cassidy Air Conditioning & Plumbing inside an assigned Home Depot location.
• Proactively engage Home Depot customers in friendly, natural conversations.
• Identify homeowners who may have a need for air conditioning, heating, indoor air quality, or other applicable home services.
• Educate customers on available services and help them understand the next steps for receiving additional information or scheduling an appointment.
• Generate and accurately enter qualified customer leads according to program procedures.
• Meet established expectations for customer engagement, lead generation, and lead quality.
• Maintain an active presence within designated areas of the store throughout scheduled shifts.
• Build positive working relationships with Home Depot associates and store leadership.
• Maintain knowledge of current Cassidy services, promotions, and program offerings.
• Participate in training, coaching and regular performance discussions with the Home Depot Program Manager.
• Follow all Cassidy and Home Depot policies, procedures, dress standards, and customer-service expectations.
• Communicate customer feedback, frequently asked questions, and opportunities to improve the program to management.
• Maintain dependable attendance and arrive prepared for all scheduled shifts.

Skills

Bi-Lingual

Retail experience

Customer service

Communication skills

Rapport building

Attendance & punctuality

Independent work

Tech-savvy

Evenings & weekend availability

No HVAC experience required

Job description

John C. Cassidy Air Conditioning & Plumbing is seeking outgoing Home Depot Lead Generators to represent our company inside local Home Depot stores. This is a customer-facing, in-store role focused on starting conversations and generating qualified leads for our home comfort services.

You will engage shoppers, identify potential HVAC needs, explain Cassidy's services, and connect interested customers with our team for next steps. Training is provided; HVAC experience is not required.