In-Store Lead Generator — Build Customer Leads

Cassidy AC; Florida; On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive hourly pay

Performance-based incentive options

Medical, dental, and vision insurance

401(k)

Paid time off

Paid training

Job summary

John C. Cassidy Air Conditioning & Plumbing seeks outgoing Lead Generators to engage customers inside local Home Depot stores and generate qualified leads for home comfort services.

The role focuses on starting conversations, identifying potential needs, educating customers about Cassidy services, and connecting interested customers with the team for next steps. Training is provided, and you will work with a regional Home Depot program team.

Qualifications

• Bi-Lingual preferred (Spanish or Creole).
• Previous experience in retail, customer service, sales, hospitality, promotions, lead generation, or another customer-facing role is preferred.
• Comfortable approaching and speaking with customers.
• Friendly, energetic, and professional communication style.
• Ability to quickly build rapport with different types of customers.
• Goal-oriented and motivated by measurable results.
• Dependable with strong attendance and punctuality.
• Ability to work independently while remaining part of a larger regional team.
• Comfortable using a tablet, smartphone, or other technology to enter customer information.
• HVAC or home-services experience is not required; training will be provided.
• Ability to stand and walk for extended periods during scheduled shifts.
• Must be available to work a flexible retail schedule, including evenings and weekends.

Responsibilities

• Represent John C. Cassidy Air Conditioning & Plumbing professionally inside an assigned Home Depot location.
• Proactively engage Home Depot customers in friendly, natural conversations.
• Identify homeowners who may have a need for air conditioning, heating, indoor air quality, or other applicable home services.
• Educate customers on available services and help them understand the next steps for receiving additional information or scheduling an appointment.
• Generate and accurately enter qualified customer leads according to program procedures.
• Meet established expectations for customer engagement, lead generation, and lead quality.
• Maintain an active presence within designated areas of the store throughout scheduled shifts.
• Build positive working relationships with Home Depot associates and store leadership.
• Maintain knowledge of current Cassidy services, promotions, and program offerings.
• Participate in training, coaching, and regular performance discussions with the Home Depot Program Manager.
• Follow all Cassidy and Home Depot policies, procedures, dress standards, and customer-service expectations.
• Communicate customer feedback, frequently asked questions, and opportunities to improve the program to management.

Skills

Bilingual

Retail experience

Customer service

Sales

Hospitality

Promotions

Lead generation

Customer-facing

Rapport building

Goal oriented

Punctuality

Independent work

Technology use

Physical stamina

Tools

Tablet

Smartphone

Job description

John C. Cassidy Air Conditioning & Plumbing seeks outgoing Lead Generators to engage customers inside local Home Depot stores and generate qualified leads for home comfort services.

The role focuses on starting conversations, identifying potential needs, educating customers about Cassidy services, and connecting interested customers with the team for next steps. Training is provided, and you will work with a regional Home Depot program team.