In-Store Guest Experience Advisor

Intuit Inc.; Dallas (TX); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

401(k) Matching

Health benefits

Paid time off

Employee Stock Purchase Plan

Employee Assistance Programs

Time and half pay for Holidays

Product discounts

Collaboration with TurboTax network

Phone bill reimbursement

Job summary

Intuit Inc. in Dallas invites a hospitality-focused Customer Advisor to join our year-round, in-person team supporting TurboTax customers.

You will greet guests, listen to their needs, and guide them to the right TurboTax service or expert, ensuring a smooth, personalized experience from start to finish. This role emphasizes genuine care, clear communication, and proactive support, with opportunities during peak tax season and a non-exempt status year-round.

Qualifications

• 3+ years in hospitality, customer service, guest relations or similar high-touch role.
• Proven ability to deliver exceptional customer experiences through effective communication and empathy.
• High school diploma (or GED) required.
• Experience in hospitality, retail service or guest-relations preferred.

Responsibilities

• Warmly greet customers entering the store and set a welcoming, professional tone.
• Listen actively to understand each customer's situation, concerns, and needs.
• Guide customers to the right service or TurboTax expert with confidence.
• Accompany customers through their experience from arrival to hand-off with clarity.
• Reduce friction by answering questions, resolving concerns, and removing obstacles.
• Follow up to ensure customers received needed support and questions are resolved.

Skills

Hospitality

Customer experience

Empathy

Communication

Education

High School Diploma or GED

Job description

Intuit Inc. in Dallas invites a hospitality-focused Customer Advisor to join our year-round, in-person team supporting TurboTax customers.

You will greet guests, listen to their needs, and guide them to the right TurboTax service or expert, ensuring a smooth, personalized experience from start to finish. This role emphasizes genuine care, clear communication, and proactive support, with opportunities during peak tax season and a non-exempt status year-round.