Guest Experience Concierge

Intuit Inc.; Dallas (TX); On-site; USD 20,664 - 34,440; Full time

Benefits offered by this job

401(k) match

Health benefits

Paid time off

Stock purchase plan

Birthday off

TurboTax discounts

Job summary

Intuit in Dallas, TX seeks a hospitality-focused Customer Advisor to welcome customers, understand their needs, and connect them with the right TurboTax service or expert. This in-person role emphasizes high-touch, thoughtful service throughout the customer journey.

The position is year-round and non-exempt, with seasonal contracts available. You will be a trusted host and navigator, ensuring a personalized, effortless experience for every customer who enters the store.

Qualifications

• 3+ years in hospitality, customer service, or related role.
• Proven track record of delivering excellent customer experiences.
• High school diploma or GED.
• Experience in hospitality/retail service preferred.

Responsibilities

• Greet customers warmly and set a welcoming tone.
• Listen carefully to understand each customer's situation and needs.
• Guide customers to the right TurboTax service or expert.
• Support customers through the experience with clear, personal help.
• Follow up to ensure questions are resolved.

Skills

Hospitality

Customer service

Empathy

Communication

Retail experience

Education

High school diploma or GED

Tools

POS systems

Job description

Intuit in Dallas, TX seeks a hospitality-focused Customer Advisor to welcome customers, understand their needs, and connect them with the right TurboTax service or expert. This in-person role emphasizes high-touch, thoughtful service throughout the customer journey.

The position is year-round and non-exempt, with seasonal contracts available. You will be a trusted host and navigator, ensuring a personalized, effortless experience for every customer who enters the store.