In-Store Fulfillment & Customer Service Associate

Macy's; Annapolis (MD); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Merchandise discounts

Performance incentives

Annual merit review

Employee assistance program

Paid time off

Holiday pay

Job summary

Macy's in Annapolis is hiring an At Your Service Center Colleague to deliver a seamless, personalized shopping experience. You will support Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy's service standards.

This role requires multitasking, problem solving, attention to detail, and a customer‑first mindset. You'll work a variety of shifts including nights, weekends, and holidays, helping create a welcoming, organized space

Qualifications

• Strong customer-focused service mindset and ability to multi-task in a fast-paced environment.
• Excellent communication and teamwork skills.
• Flexibility to work various shifts including nights, weekends and holidays.

Responsibilities

• Support Buy Online Pickup In Store (BOPS), returns, and order pickups.
• Keep the shopping area clean, organized, and inviting for customers.
• Assist customers and colleagues with transactions using store systems.
• Contribute to achieving sales goals and delivering Macy's service standards.

Skills

Customer service

Multitasking

Problem solving

Communication

Tools

Cash register systems

POS terminals

Job description

Macy's in Annapolis is hiring an At Your Service Center Colleague to deliver a seamless, personalized shopping experience. You will support Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks while upholding Macy's service standards.

This role requires multitasking, problem solving, attention to detail, and a customer‑first mindset. You'll work a variety of shifts including nights, weekends, and holidays, helping create a welcoming, organized space