In-Store Service & Pickup Specialist

Macy's; Madison (WI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health and wellness coverage

401(k) match

Paid time off

Eight paid holidays

Career development

Volunteer opportunities

Merchandise discounts

Incentives

Annual merit review

Employee Assistance Program

Job summary

Macy’s is seeking an At Your Service Center Colleague to deliver a seamless, personalized shopping experience. You’ll support Buy Online Pickup In Store, returns, order pickups, and other tasks, while upholding Macy’s service standards.

This role requires multitasking, problem-solving, attention to detail, and a customer‑first mindset. Full-time colleagues are typically scheduled 30+ hours weekly; part-time 12–24 hours with weekend shifts.

Qualifications

• Customer-focused service mindset and strong communication skills.
• Ability to multitask and resolve issues quickly while maintaining accuracy.
• Willingness to work across a variety of shifts including nights, weekends, and holidays.

Responsibilities

• Greet customers and provide friendly, genuine hospitality.
• Assist with Buy Online Pickup In Store (BOPS), returns, and order pickups.
• Maintain a clean, organized shopping space and ensure display areas are welcoming.

Skills

Customer service

Communication

Cash handling

Multitasking

Teamwork

Problem-solving

Attention to detail

English proficiency

POS system

Handheld devices

Tools

POS system

Cash register

Handheld equipment

Job description

Macy’s is seeking an At Your Service Center Colleague to deliver a seamless, personalized shopping experience. You’ll support Buy Online Pickup In Store, returns, order pickups, and other tasks, while upholding Macy’s service standards.

This role requires multitasking, problem-solving, attention to detail, and a customer‑first mindset. Full-time colleagues are typically scheduled 30+ hours weekly; part-time 12–24 hours with weekend shifts.