Guest-Focused Service Center Associate

Bloomingdale's Inc.; Capitola (CA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy’s in Capitola, CA is seeking an At Your Service Center Colleague to deliver a seamless, personalized shopping experience. You’ll support Buy Online Pickup In Store, merchandise returns, order pickups, and related tasks while upholding Macy’s service standards.

This role requires strong multitasking, problem solving, and a customer‑first mindset in a fast‑paced environment with nights, weekends, and holidays.

Qualifications

• Flexible availability for days, evenings, weekends and holidays.
• Able to read and communicate in English; follow employment policies.
• Able to meet daily sales goals with a customer‑first mindset.

Responsibilities

• Assist customers with BOPS, returns and order pickups.
• Maintain a clean, organized At Your Service area and engage customers.
• Support achieving sales goals while delivering hospitality and teamwork.
• Operate POS systems and process transactions accurately.

Skills

Customer service

Multitasking

Communication

Teamwork

Tools

POS system

Cash register

Job description

Macy’s in Capitola, CA is seeking an At Your Service Center Colleague to deliver a seamless, personalized shopping experience. You’ll support Buy Online Pickup In Store, merchandise returns, order pickups, and related tasks while upholding Macy’s service standards.

This role requires strong multitasking, problem solving, and a customer‑first mindset in a fast‑paced environment with nights, weekends, and holidays.