In-Store Finance & Customer Care Specialist

CCF Family of Brands; Placerville (CA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Paid on‑the‑job training

Learning management system

Cross brand training

Educational Reimbursement

401(k) matching

Life and AD&D Insurance

Discount Marketplace

Paid time off 12 days

Business casual dress code

Job summary

The Community Choice Financial Family of Brands (CCF Family of Brands) is hiring a Customer Service Representative in Placerville, CA. You will help customers access short‑term financial services, process check cashing, money transfers, and payments, and provide an exceptional in‑store experience.

The role emphasizes hands‑on training, coaching, and development. This entry‑level position offers advancement opportunities across our national brands and a strong emphasis on compliance and customer

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills, professional demeanor.
• Meticulous attention to detail and accurate data entry.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Background check required.

Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system.
• Build new business by completing daily call campaigns.
• Maintain office security protocols and conduct proper opening/closing procedures.

Skills

Excellent communication

Attention to detail

Data entry

Phone handling

POS system

Microsoft Office

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

The Community Choice Financial Family of Brands (CCF Family of Brands) is hiring a Customer Service Representative in Placerville, CA. You will help customers access short‑term financial services, process check cashing, money transfers, and payments, and provide an exceptional in‑store experience.

The role emphasizes hands‑on training, coaching, and development. This entry‑level position offers advancement opportunities across our national brands and a strong emphasis on compliance and customer