Customer Care & Payments Specialist

CCF Family of Brands; Salinas (CA); Vor Ort; USD 24.000 - 34.000; Vollzeit

Benefits dieser Stelle

Paid on-the-job training

Learning management system access

Cross-brand training

Key Holder Program

Career advancement opportunities

Educational reimbursement

Medical insurance options

401(k) and Roth 401(k) with company-mæ

Life and AD&D insurance

Discount marketplace access

Paid time off (12 days first year)

Casual dress code (jeans & sneakers)

Zusammenfassung

Community Choice Financial Family of Brands in Salinas, CA seeks a Customer Service Representative to assist customers with transactions and financial services in-store. You'll deliver friendly, accurate service, handle check cashing, money transfers, and payments while upholding security and compliance.

This entry-level role includes hands-on training, career development, and opportunities to move across the brand family nationwide.

Qualifikationen

• High school diploma or equivalent.
• Excellent verbal and written communication skills with customers and colleagues.
• Proficiency using phones, POS, Microsoft Office and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Background check required and compliance with applicable laws.
• Ability to meet physical demands including standing and moving items.

Aufgaben

• Connect with customers to cultivate lasting relationships and drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services.
• Enter and maintain customer information in the POS system.
• Support daily call campaigns and on-site store tasks.
• Assist in account management and collections by accepting payments.
• Maintain store appearance and safety, including opening/closing procedures.

Kenntnisse

Verbal communication

Written communication

Attention to detail

Data entry

Professional demeanor

Customer service

Ausbildung

High school diploma or equivalent

Tools

POS system

Microsoft Office

Jobbeschreibung

Community Choice Financial Family of Brands in Salinas, CA seeks a Customer Service Representative to assist customers with transactions and financial services in-store. You'll deliver friendly, accurate service, handle check cashing, money transfers, and payments while upholding security and compliance.

This entry-level role includes hands-on training, career development, and opportunities to move across the brand family nationwide.