Customer Service Pro - In-Store Banking & Growth

Ccffamilyofbrands; North Highlands (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Paid on-the-job training

Learning management system

Cross-brand training

Key Holder Program

Performance-based advancement

Educational reimbursement

Medical insurance options

401(k) with company match

Life and AD&D insurance

Voluntary benefits

Employee assistance program

Discount marketplace

Paid time off 12 days first year

Business casual dress code

Job summary

Community Choice Financial® Family of Brands in North Highlands, CA is seeking a Customer Service Representative to handle in-store transactions, cash handling, and customer support. You will engage with customers, enter data accurately, and help drive community financial services.

The role includes extensive training, cross-brand opportunities, and a path toward leadership through a Key Holder Program. This is a full-time, in-person position with predictable hours.

Qualifications

• A high school diploma or equivalent.
• Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Background check required.

Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision and integrity into a POS system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing appointments.
• Maintain store appearance and meet cleanliness standards to enhance customer experience.

Skills

Verbal communication

Written communication

Data entry accuracy

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

Community Choice Financial® Family of Brands in North Highlands, CA is seeking a Customer Service Representative to handle in-store transactions, cash handling, and customer support. You will engage with customers, enter data accurately, and help drive community financial services.

The role includes extensive training, cross-brand opportunities, and a path toward leadership through a Key Holder Program. This is a full-time, in-person position with predictable hours.