Customer Service Pro — Cash & Payments (Sacramento)

Community Choice Financial Family of Brands; Sacramento (CA); Vor Ort; USD 23.000 - 32.000; Vollzeit

Benefits dieser Stelle

New hire training program

Learning management system and e‑learn

Career advancement opportunities

Educational reimbursement

Medical insurance options with telemed

401(k) with company match

Life and AD&D Insurance

Voluntary benefits: dental, vision, OK

Paid Time Off 12 days/year

Diverse culture and inclusive环境

Casual dress code including jeans

Zusammenfassung

Community Choice Financial Family of Brands is seeking a Customer Service Representative for California Check Cashing Stores. You will greet customers, process transactions including check cashing, money transfers, and payments, and build relationships to drive repeat business in a fast-paced in-store setting.

We offer a comprehensive benefits package, paid training, flexible medical options, a 401(k) plan with company match, and a casual dress code.

Qualifikationen

• High school diploma or equivalent required.
• Excellent verbal and written communication skills.
• Professional demeanor with customers and peers.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phone, Point of Sale, Microsoft Office, and other computer systems.

Aufgaben

• Forge connections with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy including check cashing, money transfer, and customer payments.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision into a POS system.
• Build new business by completing inbound and outbound call campaigns daily.
• Assist in customer account management and collections by accepting payments, monitoring, and managing customer appointments.
• Maintain store appearance and meet cleanliness standards to enhance the customer experience.
• Follow office security protocols and opening/closing procedures, including vault and cash drawer management.
• Stay compliant with company policies and relevant laws and regulations.
• Engage in ongoing training and stay updated on products and processes.
• Work efficiently in a fast-paced environment and manage multiple tasks to meet performance standards.
• Maintain a full-time in-person schedule, including weekends (minimum 40 hours per week).

Kenntnisse

Verbal communication

Written communication

Professional demeanor

Attention to detail

Data entry

Ausbildung

High school diploma or equivalent

Tools

POS system

Microsoft Office

Jobbeschreibung

Community Choice Financial Family of Brands is seeking a Customer Service Representative for California Check Cashing Stores. You will greet customers, process transactions including check cashing, money transfers, and payments, and build relationships to drive repeat business in a fast-paced in-store setting.

We offer a comprehensive benefits package, paid training, flexible medical options, a 401(k) plan with company match, and a casual dress code.