In-Store CSR: Cash, Payments & Community Banking

Community Choice Financial Family of Brands; Manteca (CA); On-site; USD 41,000 - 52,000; Full time

Benefits offered by this job

On-the-job training

Learning modules

Cross-brand training

Key Holder Program

Performance-based advancement

Educational reimbursement

Medical insurance options

401(k) plan

Job summary

Community Choice Financial Family of Brands seeks a Customer Service Representative in Manteca, CA to help customers with check cashing, money transfers, and payments. You will build relationships, process transactions, and deliver a value‑driven in‑store experience.

We provide hands‑on training, a robust learning system, and opportunities to move across eleven brands nationwide. This entry‑level role offers career growth, benefits, and a focus on customer service excellence.

Qualifications

• A high school diploma or equivalent.
• Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Background check required.
• The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard.

Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing customer appointments.
• Participate in in‑store and community events and maintain store appearance.
• Maintain office security protocols and conduct proper opening and closing procedures.

Skills

Communication

Attention to detail

Customer service

Multitasking

Phone & POS proficiency

Bilingual (English/Spanish)

Cash handling

Driver's license

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Computer systems

Phone usage

Job description

Community Choice Financial Family of Brands seeks a Customer Service Representative in Manteca, CA to help customers with check cashing, money transfers, and payments. You will build relationships, process transactions, and deliver a value‑driven in‑store experience.

We provide hands‑on training, a robust learning system, and opportunities to move across eleven brands nationwide. This entry‑level role offers career growth, benefits, and a focus on customer service excellence.