In-Store Banking CSR – Cash Handling & Growth

Community Choice Financial Family of Brands; Elk Grove (CA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Paid on-the-job training

Educational Reimbursement Program

401(k) and Roth 401(k) match

Life and AD&D Insurance

HSA/FSA medical options

Paid time off starting at 12 days/year

Casual dress code including jeans and—

Job summary

Community Choice Financial Family of Brands is seeking a Customer Service Representative (CSR) in Elk Grove, CA. You will assist customers with check cashing, money transfers, and payments, delivering in-store experiences and building lasting relationships.

The role includes hands-on training, a robust benefits package, and opportunities for advancement within a growing network of brands across the country.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Background check required. All background checks are conducted in accordance with applicable law.
• Ability to meet the physical demands of this position, including standing for long periods and moving up to 25 pounds.

Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision and integrity into a POS system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing customer appointments.
• Perform duties outside of the office, including on-site vehicle appraisals, store errands, and external marketing; participate in in-store and community events.
• Maintain store appearance and cleanliness; security protocols and opening/closing procedures.
• Engage in ongoing training and stay current on product and process changes.
• Work in a dynamic, fast-paced environment and navigate multiple tasks to meet performance standards.
• Maintain a full-time schedule with regular in-person attendance, including weekends (40 hours/week).

Skills

Customer service

Verbal & written communication

Data entry accuracy

POS system proficiency

MS Office proficiency

Attention to detail

Education

High school diploma or equivalent

Tools

POS terminal

Job description

Community Choice Financial Family of Brands is seeking a Customer Service Representative (CSR) in Elk Grove, CA. You will assist customers with check cashing, money transfers, and payments, delivering in-store experiences and building lasting relationships.

The role includes hands-on training, a robust benefits package, and opportunities for advancement within a growing network of brands across the country.