Product Specialist - Build Loyal Owners & Expert Service

Apple; Franklin (TN); On-site; USD 20,664 - 28,929; Full time

Job summary

Apple Retail is where the best of Apple comes together to help people do what they love, delivering an only-at-Apple experience. As a Specialist, you’ll build brand loyalty by understanding customer needs and offering tailored product and service recommendations.

You’ll stay up to date on Apple products and purchase options, assist teammates, and contribute to an inclusive store culture. This role emphasizes customer service, accuracy, and willingness to learn and grow with Apple.

Qualifications

• Availability to work a schedule based on business needs including nights, weekends, and public holidays.
• You personalize solutions based on customer needs, and effectively communicate them.
• You work in a fast-paced environment, often supporting multiple customers at the same time.
• You work in a team environment, demonstrating shared responsibility and accountability with other team members.
• You are curious and open to learning from others and helping each other grow.
• You learn about and deepen your understanding of Apple products and services, and third-party products, to enhance the customer experience.
• You are trusted with sensitive or confidential information, keeping with Apple’s core values.

Responsibilities

• Deliver excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting products and services, and educating customers on relevant ways to buy products.
• Understand and proactively stay up to date on Apple’s products, services, purchase options, and Product Zone sales processes.
• Support your peers throughout the store as needed by sharing knowledge about Apple’s products, services, and purchase options, and assist in offering ownership opportunities.
• Maintain accuracy and follow guidance.
• Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store.
• Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.
• Demonstrate Apple’s values of inclusion and diversity in daily activities.

Skills

Apple products

Customer service

Multi-tasking

Team player

Curiosity

Job description

Apple Retail is where the best of Apple comes together to help people do what they love, delivering an only-at-Apple experience. As a Specialist, you’ll build brand loyalty by understanding customer needs and offering tailored product and service recommendations.

You’ll stay up to date on Apple products and purchase options, assist teammates, and contribute to an inclusive store culture. This role emphasizes customer service, accuracy, and willingness to learn and grow with Apple.